RQM Technologies LLC - Support

Operator: RQM Technologies LLC
Website: https://www.rqmtechnologies.com
Business contact: contact@rqmtechnologies.com
Security contact: security@rqmtechnologies.com

This page describes how to obtain assistance for the public storefront,
documentation, and related online services, including machine interfaces and MCP
connectors when those services are offered.

1. How to Obtain Help

For product, documentation, connector installation, account, or subscription
questions, write to contact@rqmtechnologies.com. Include the relevant URL, product
or connector name, a concise description of the question, and any error text that
can be shared without exposing secrets.

For suspected vulnerabilities, exposed secrets, or public-content security concerns,
write to security@rqmtechnologies.com. Follow the Security Policy. Do not include
passwords, tokens, or unrelated personal data.

RQM Technologies reviews inbound requests during ordinary business operations. This
page does not establish a response-time commitment, 24-hour coverage, or any other
service-level agreement.

2. What Support Covers

Support covers, as applicable:

- Questions about public documentation and storefront content.
- Connector or Jobs installation questions for published machine interfaces,
  including the Jobs installation document and machine-commerce pages listed below.
- Account, subscription, or paid-job questions when those features are offered or
  enabled.
- Routing a request to the appropriate public policy or documentation page.

3. What Support Does Not Cover

Support does not include:

- A guaranteed response time, uptime commitment, or 24-hour operations desk.
- Custom engineering, unpaid professional services, or private consulting unless a
  separate written agreement says otherwise.
- Debugging of unrelated third-party systems, except to the extent a published RQM
  interface is directly involved.
- Safety-critical, clinical, classified, or production-authorization decisions.
- Vulnerability testing that is denial-of-service, destructive, or outside the
  Security Policy.

4. Documentation and Policy References

Documentation:
https://www.rqmtechnologies.com/docs
https://www.rqmtechnologies.com/docs/getting-started
https://www.rqmtechnologies.com/docs/status-and-evidence

Machine and connector installation:
https://www.rqmtechnologies.com/machine-commerce/mcp
https://jobs.rqmtechnologies.com/installation.json
https://www.rqmtechnologies.com/waveengine/mcp

Policies:
Privacy Policy: https://www.rqmtechnologies.com/privacy-policy
Security Policy: https://www.rqmtechnologies.com/security-policy
Terms of Service: https://www.rqmtechnologies.com/terms
Terms of Service (alias): https://www.rqmtechnologies.com/terms-of-service

5. Scope Note

The public storefront is informational. Some account, billing, chat, and
database-backed features require a separate backend or API deployment when enabled.
Repository READMEs remain authoritative for repository-specific installation, APIs,
commands, supported environments, and validation procedures.

Last updated: 2026-09-18